Shipping Policy

Once your payment is confirmed, your order is prepared and handed over to our fulfilment partners within 1 to 3 business days. Orders placed on weekends or public holidays are handled the next business day.

We ship to every country in the world. If your country is not selectable at checkout, contact us at contact@flow-stride.com and we will look into it.

Once your order has been shipped, the standard delivery window is 7 to 15 business days worldwide, regardless of the destination country.

Delivery times are estimates and may vary due to customs clearance, carrier delays, or extreme weather. During peak seasons (Black Friday, Christmas, Chinese New Year), please allow an additional 2 to 5 business days.

Shipping cost is calculated at checkout based on your order. Any free-shipping offer active on the site is applied automatically when eligible.

Once your order ships, you will receive an email with a tracking number and a link to follow your parcel. Please allow up to 48 hours for the tracking status to update after dispatch.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

If your parcel is significantly delayed (more than 15 business days past the expected delivery window), lost in transit, or arrives damaged, contact us within 30 days of the order date at contact@flow-stride.com with your order number and photos when applicable. We will open an investigation with the carrier and, if the parcel cannot be recovered, we will resend a replacement or issue a refund.

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, we will contact you to arrange re-delivery (additional shipping cost may apply) or a refund minus the original shipping fee.