Privacy Policy

FlowStride is a brand operated by Innovatoo Business - F.Z.C, a Free Zone Company registered in Ajman Free Zone, United Arab Emirates (License No. 37359). In this policy, "we", "us" and "our" refer to this entity.

We collect information you provide directly (name, email, shipping address, phone number, payment details), information generated when you use our site (device, browser, pages visited, cart activity) and information from third parties (payment processors, shipping partners).

We use your data to process orders, ship products, communicate with you about your purchase, improve our site and marketing, prevent fraud and comply with legal obligations.

We rely on the following legal bases: performance of the sales contract (order processing, delivery), your consent (marketing communications, non-essential cookies), our legitimate interest (site security, analytics) and legal obligations (accounting, tax, consumer protection).

We use cookies to keep your cart working, remember your preferences and measure how our site is used. You can control non-essential cookies via your browser settings or our cookie banner where available.

We share personal data only with the service providers we need to run the business: our e-commerce platform (Shopify), payment processors, shipping carriers, email delivery and analytics providers. They only receive the data required to perform their service and must protect it.

Because our operations span multiple regions, personal data may be transferred and stored in countries outside your country of residence, including the United Arab Emirates, the European Economic Area and the United States. Appropriate safeguards apply.

We keep your personal data only as long as needed for the purposes described in this policy or as required by law (typically up to 10 years for accounting and tax records).

Depending on your location, you may have the right to access, rectify, delete or export your data, to object to certain processing, and to withdraw consent at any time. To exercise your rights, contact us using the details below.

We use industry-standard security measures (encryption in transit, restricted access, PCI-DSS-compliant payment providers) to protect your data. No system is 100% secure, but we act quickly if an incident occurs.

Our site is not intended for children under 16. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change accordingly. Continued use of our site after updates means you accept the revised policy.